Book an appointment below

Before your appointment

Please ensure to read our terms & conditions thoroughly before booking

  • Email: houseofjoy.ltd@gmail.com

    Phone Number: 07899577649

    Location: Newton Heath, Manchester

    Instagram: @houseofjoy._

    A confirmation email will be sent to you within 24 hours. Please check your inbox for further details. If you do not receive the confirmation, kindly reach out to us for assistance.

    Emails are monitored from 10am to 7pm, Monday to Friday. Please await a response patiently during these hours. Thank you for your understanding.

  • New Clients

    Appointments are released on the 15th of every month at 8pm.

    Deposits for our services vary and range from £16 to 50% of the total amount. The information will be clearly stated in the description of each appointment type.

    Deposits are non refundable under any circumstances and will be deducted from the total balance.

    The remaining balance is to be paid by cash only!

    Lateness due to not having the correct form of payment will not be accepted. Please be advised that in such cases, a late fee will apply. It is the responsibility of the client to ensure that all payments are made promptly and in the appropriate manner to avoid additional charges.

    If the date you require is not available, please email us for assistance.

    Loyal Clients

    Appointments are released on the 10th of every month at 8pm. To qualify as a loyal client, individuals must have booked a minimum of four full-service appointments within the last twelve months.

    To ensure proper reference, please include "Loyal Client" in your booking details.

    Be advised that if you do not meet the specified requirements for your appointment and proceed with booking on this date, your appointment will be cancelled and the deposit will not be refunded. Thank you for your understanding.

    Birthday Bookings

    Appointments are released on the 10th of every month at 8pm.
    To secure your Birthday Booking, please be aware that a valid proof of identification is required at the time of your appointment. (click here for examples)

    To ensure proper reference, please include "Birthday Client" in your booking details.

    Be advised that if you do not meet the specified requirements for your appointment and proceed with booking on this date, your appointment will be cancelled and the deposit will not be refunded. Thank you for your understanding.

    Long-Distance

    Appointments are released on the 10th of every month at 8pm for clients living outside of Manchester. To secure your booking as a long distance client, please be aware that a valid proof of address required at the time of your appointment. (click here for examples)

    To ensure proper reference, please include "Long Distance" in your booking details.

    Be advised that if you do not meet the specified requirements for your appointment and proceed with booking on this date, your appointment will be cancelled and the deposit will not be refunded. Thank you for your understanding.

  • Please be advised that no plus ones are allowed during your appointment. Your plus one will be turned away at the door. Your plus one is more than welcome to sit in the waiting area by reception whilst your appointment goes ahead. Thank you for your understanding.

    Hair Drop-offs

    Hair must be dropped off at least five full days before your appointment for installations and seven full days for colouring.

    For example, Appointment on the 6th, Hair must be dropped off by the 1st for installations and by the 30th for colouring.

    (Note: The day of your appointment is not included in the count.)

    The time frame required for drop-offs varies depending on the type of appointment booked; please refer to the description of your specific appointment for detailed information. If the hair is not delivered on time, a £15 emergency fee will be automatically applied.

    Ensure that the parcel is clearly marked for our attention and that a drop-off note is enclosed inside.

    Drop-Off Note:
    Name

    Phone Number

    Email

    Instagram Handle

    Date & Time of appointment

    Brief description of hair

    Unidentified hair will be posted once on our Instagram for claim. We do not accept responsibility for any hair that remains unclaimed. Please ensure you check our posts regularly to avoid missing out.

    Physical Drop-offs

    Physical Drop-off times are 10 AM - 5 PM, Monday to Friday.

    After 5 PM, the entrance doors automatically lock, and only tenants with an access code can enter, so please ensure your hair is dropped off within the specified hours.

    Hair must fit in the letterbox in the mailroom. If the mailroom is locked, ask the manager in the glass office to open it and ensure it is closed afterward to keep parcels secure.

    Do not leave parcels in reception unattended. House of Joy will not be responsible for any lost parcels left in the wrong location.

    If the drop off times change, an announcement will be made on our Instagram story. Please lookout for updates to stay informed.

    If hair has not been dropped off by the day of your appointment, the appointment will be cancelled unless we have time to prep the hair on the day. Then a same day fee will apply. If not applicable, the card on file will be charged. Failure to settle the payment will result in being blacklisted from future services.

    Postal Drop-offs

    When sending hair to us, please be advised that you do so at your own risk. In the event that your parcel goes missing, we cannot accept responsibility. If your parcel does not arrive, it is your responsibility to contact the delivery company you utilised for shipping.

    Please ensure you address the parcel correctly to facilitate proper handling. 

    Your parcel should be labelled as follows:

    House of Joy

    Address in email after House of Joy on the first line of address

    We cannot be responsible for your parcel before and after it is in our possession. Once you have received your tracking number, please direct all concerns to the delivery company, as the booking process is considered complete at that point.

    Thank you for your understanding.

  • Custom WIgs

    Measuring Your Head for Custom Wigs

    To ensure the best fit for your custom wig, it is crucial to measure your head accurately. Follow these steps to obtain the correct measurements:

    1. Gather Your Tools: You will need a soft measuring tape and a mirror.

    2. Measure the Circumference:

      • Place the measuring tape around your head, starting at the hairline on your forehead.

      • Wrap it around to the back, just above your ears, and bring it back around to meet at the front.

      • Record this measurement in centimetres (cm).

    3. Measure the Front to Nape:

      • Place the measuring tape at the front of your hairline (forehead) and measure straight back to the nape of your neck.

      • Record this measurement in cm.

    4. Measure Ear to Ear Across Forehead:

      • Measure from the top of one ear to the top of the other ear across the forehead.

      • Record this measurement in cm.

    5. Measure Ear to Ear Over the Crown:

      • Measure from the top of one ear, over the crown of your head, to the top of the other ear.

      • Record this measurement in cm.

    6. Measure from Temple to Temple:

      • Measure from the highest point of one temple to the highest point of the other temple.

      • Record this measurement in cm.

    7. Measure the Nape:

      • Measure the width of the nape at the base of your skull.

      • Record this measurement in cm.

    Wig Size and Head Measurements

    Please fill in your wig size and the measurements on the next page.

    Dome caps are provided to assist in achieving a snug fit.

    Please note: We cannot be held responsible for wigs that do not fit properly due to incorrect measurements.

    Colouring Services

    Colouring services are handled by email only.

    To request a quote, email:

    📧 [your email address]
    Include:
    • Colour inspo photo
    • Hair vendor name + proof of purchase
    • Hair type (Raw/Virgin – no Amazon/Temu/Shein)
    • Date needed by (for collection or install)

    ⏱ Colouring takes 7 working days minimum.
    Express fees apply for faster turnaround.
    Invoices are non-refundable & non-transferable.

  • Opening Hours

    Monday: Closed

    Tuesday-Saturday: Open

    Sunday: Closed

    Annual Leave: TBD

    Parking

    Parking is free for all clients, provided you park in an unreserved bay and register your vehicle. Reserved bays are clearly numbered and must not be used.

    To avoid a fine, you must register your car using the iPad at reception. Failure to do so will result in a £100 penalty.

  • Please ensure that you select the appropriate add-ons for your order. If you do not make a selection, we will proceed to add them on your behalf. Multiple add-ons may be needed depending on your requirements.

    Out of Hours / Premium Appointments

    Out of hour appointments are available for an additional fee of £20. These appointments are scheduled outside of our standard operating hours or are not included in the initial release of available slots. This option provides flexibility for those requiring appointments at times that better suit their schedules.

    Emergency Appointments

    Emergency appointments are now available for an additional fee of £15. These slots are designated for situations where hair is dropped off late or when appointments are scheduled with less than five days' notice but more than one day's notice.

    Same Day Bookings

    We are pleased to offer same-day appointments for an additional fee of £25. Please note that a minimum of 3 hours' notice is required for scheduling these appointments. To ensure availability and quality service, we recommend booking early. Contact us to secure your same-day visit.

  • Tardiness

    Appointments are scheduled for your convenience, and we strive to maintain a punctual system. Please be advised of the following late policy:

    • A grace period of 10 minutes is provided. After this period, a late fee of £10 will apply for every additional 10 minutes you are late.

    • If you arrive more than 20 minutes late, your appointment will be cancelled. A new booking will be necessary, requiring an additional deposit.

    • Should we wish to try and accommodate your appointment after the 20-minute mark, we may be able to fit you in for an extra £25, though this is not guaranteed.

    • Customisation and cancellation fees are applicable if an appointment is cancelled.

    • A waiting area is available by reception if you arrive early.

    Rescheduling

    Rescheduling of appointments is permitted once for free. Subsequent rescheduling will require a new deposit. Please note that rescheduling is only allowed within the same month. While we will do our best to accommodate your request, we cannot guarantee that your appointment can be rescheduled. Therefore, we encourage you to carefully consider the date and time you choose for your initial booking.

    Cancellations

    Cancellations made with less than 48 hours' notice will incur a cancellation fee ranging from £20 to 50% of the total appointment cost. If you cancel on the day of your appointment, the card on file will be charged with the remaining applicable balance. Failure to comply with this policy will result in being blacklisted from future appointments.

    In the event of not turning up for your appointment without prior notification, the remaining applicable balance will also be charged to the card on file.

    Failure to pay will result in being blacklisted.

    Your understanding and adherence to these policies are greatly appreciated.

  • Please arrive at your appointment with your hair styled in cornrows. The more cornrows you have, the flatter and sleeker the final result will be.

    For reinstalls, it is essential to ensure that there is no glue or buildup on the lace and that the hair is detangled. Should the lace be found dirty, we will automatically clean it and a cleaning fee of £20 will apply. If the hair is tangled, we will revamp and detangle the wig, and you will be charged the price of a revamp in addition to your appointment fee.

    Ensure that your lace is lighter than your skin tone—if anything, it should not be darker.

    It is essential that your wig fits your head properly and effectively covers both your hairline and sideburns. If you require an expansion in wig size, please inform us beforehand so we can accommodate your needs.

    If a wig is too big, it can result in visible rippling of the lace, which is not ideal for a seamless appearance. To remedy this issue, an elastic band can be added to help tighten the wig, providing a more secure fit. It is crucial to inform us beforehand about any size concerns, as early communication will enable us to offer the best solution and ensure your wig fits comfortably and beautifully.

    For optimal results, ensure your wig is pre-plucked to achieve a natural appearance. A dense hairline can detract from the overall look and authenticity of the wig. Should the hairline not meet these standards, the appointment will be cancelled.

    At House of Joy, our commitment to quality and authenticity means we only accept hair that meets our rigorous standards. As such, we do not accept synthetic wigs, T-part wigs, wigs featuring grey lace, stained lace, balding, or those with large knots.

    There is however, an exception to this rule. If the stained lace is towards the back of the unit, the appointment can still proceed. Please send us a picture of the unit for confirmation before booking to avoid losing your deposit.

    These policies ensure that every install we offer aligns with our dedication to excellence and provides the best possible experience for our clients.

    Please click this link for visual examples of what we do not accept.

    We have a right to cancel any appointments that do not align with our policy as we strive to provide a perfect outcome for every client and have certain requirements to ensure that.

    Thank you for your understanding.

  • Contact Information

    For any enquiries regarding London appointments, you can reach us via:
    📧 Email: houseofjoy.ltd@gmail.com
    📱 WhatsApp: (07513) 245872

    The current location for London bookings is East London.
    The full address will be provided in your confirmation email.

    Confirmation Email

    A confirmation email will be sent to you within 24 hours. Please check your inbox for further details. If you do not receive the confirmation, kindly reach out to us for assistance. Emails are monitored from 10 am to 7 pm, Monday to Friday. Please allow time for a response during these hours — thank you for your patience and understanding.

    Guests

    Please be advised that no plus ones are allowed during your appointment. Anyone accompanying you will be turned away at the door. If necessary, your guest may wait in the reception area while your appointment takes place. Thank you for your understanding.

    Hair Drop-Off & Customisation

    As London appointments are held at a different location to our main studio, you are not required to drop off your hair beforehand.

    Please bring your unit with you to your appointment, where we will provide:

    • Customisation (bleaching & plucking)

    • Installation (Cornrows not included)

    • Simple styling (such as straightening or curl definition)

    Same-day customisation is factored into the service price, which is why London appointment prices differ from Manchester appointments.

    Location & Parking

    Please note that London appointment locations may vary depending on the period we travel for bookings.

    Clients are responsible for arranging their own parking when attending appointments. Ensure that you park legally and pay any applicable parking fees. House of Joy is not responsible for parking fines or charges.

    Preparation for Your Appointment

    • Please arrive with your natural hair already braided in cornrows. The more cornrows you have, the flatter and sleeker your final result will be.

    • For reinstallations not originally installed by House of Joy, you must send an email with clear photos of your unit prior to booking. Do not book this service without receiving confirmation from us that your unit is acceptable.

    General Policies

    All standard House of Joy policies apply to London bookings, including:

    • Availability and additional services (such as custom wigs and colouring)

    • Impromptu bookings (out-of-hours/premium fees)

    • Tardiness, rescheduling, and cancellations

    • “What to Buy vs Avoid” hair policy — please ensure the unit you bring meets our requirements. If unsure, email a photo of your unit before booking for confirmation.

    Emergency appointment fees and same-day fees do not apply to London bookings, as you will be bringing your unit with you. If we secure a permanent London location in the future, this policy will be updated accordingly.

    Important Notice

    Please ensure you read all policies carefully. If you arrive with hair or a unit that does not meet our requirements, we will be unable to proceed with your service — however, the remaining balance will still be payable.

    Thank you so much for your understanding, and I can’t wait to see you all in London!